The Grand Meridian Hotel

Privacy Policy

At The Grand Meridian Hotel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, stay at our hotel, or use our services. This policy is effective as of January 1, 2025.

Information We Collect

We collect various types of information, including:

• Personal Information: This includes your name, address, email address, phone number, date of birth, and payment information, which you provide when making a reservation, registering for our loyalty program, or contacting us.
• Reservation Information: Details about your hotel stays, including arrival and departure dates, room preferences, and special requests.
• Website Usage Information: Information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may also use cookies and similar technologies to collect this information.
• Device Information: Information about the devices you use to access our website or services, including the device type, model, and unique device identifiers.
• Location Information: If you enable location services on your device, we may collect information about your location.
• Marketing and Communication Information: Your preferences for receiving marketing communications from us, as well as records of your communications with us.
• Social Media Information: If you connect with us through social media platforms, we may collect information from your social media profile, such as your name, profile picture, and other publicly available information.

How We Use Your Information

We use your information for the following purposes:

• To Process Reservations: To confirm, process, and manage your hotel reservations, including payment processing.
• To Provide Customer Service: To respond to your inquiries, requests, and complaints, and to provide assistance with your hotel stays.
• To Improve Our Services: To analyze website usage data and feedback to improve our website, services, and guest experience.
• To Personalize Your Experience: To tailor our website, services, and communications to your preferences and interests.
• To Send Marketing Communications: To send you newsletters, special offers, promotions, and other marketing communications about our hotel and services. You can opt out of receiving these communications at any time.
• To Conduct Research: To conduct market research and analysis to better understand our customers and improve our services.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• To Prevent Fraud: To detect and prevent fraudulent activities and unauthorized access to our systems.

Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, website hosting, data analytics, marketing, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners, such as travel agencies and loyalty program partners, to provide you with special offers and promotions.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Other Parties: We may disclose your information to other parties if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment card details, during transmission.
• Firewalls: We use firewalls to protect our systems from unauthorized access.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data security and privacy best practices.

Despite our efforts, no data security measures are foolproof, and we cannot guarantee the absolute security of your information. In the event of a data breach, we will take reasonable steps to mitigate the damage and notify you as required by law.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct inaccurate or incomplete personal information.
• Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information, including processing for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.